The Taxi Transport Subsidy Scheme (TTSS) is transitioning away from the use of paper travel dockets to a TTSS Smartcard to claim your taxi subsidy.
The TTSS Smartcard has been introduced throughout NSW and will now be used to claim your taxi subsidy.
TTSS participants may continue to use paper travel dockets until they have received a smartcard.
We have also recommended participants continue to carry paper travel dockets in addition to their smartcard, in the event they use a taxi that is not enabled to accept the smartcard.
If you are already a TTSS participant there is no need to apply for a TTSS Smartcard. You will have received a letter to your nominated postal address. This letter will explain that we require a photo of you to be printed on your card for security and identification purposes.
You can choose how you submit your photo.
You can submit your photo and provide consent for us to use your photo via the Transport for NSW concessions website. Please go to https://concessions.transport.nsw.gov.au/ and choose the Taxi Transport Subsidy Scheme option and select Continue.
On the next screen input your Client ID number. This is written at the top of the smartcard introductory letter. Include your family name in the fields provided. Please check your address and contact information is correct.
Then upload your photo and select the two boxes to indicate the information you have provided is accurate, and that you agree to the Terms and Conditions and Privacy Statement.
You can submit your photo by post using the photo collection form (pdf 107KB). If you are posting your photo, you must fill in the photo collection form included and send that to us along with your photo. Without both the photo and the completed photo collection form we cannot send you your smartcard.
The photo you submit can be taken by a friend, carer, or family member on a mobile phone or using a camera. It does not need to be an official passport photo. The photo must clearly show your face and only the top of your shoulders. Photos cannot be larger than 10 megabytes (10 MB) and must be submitted as a jpg, jpeg, gif, or png file.
Please note: if your photo does not meet these requirements, you will need to send us another photo and this may delay you receiving your smartcard.
Once we receive your photo, Transport for NSW will issue you a smartcard and instructions on how to use it. This will happen before your area transitions away from paper travel dockets.